The legislation of the Republic of Latvia stipulates that the owner of the online store must determine the terms of delivery and return of the goods, as well as the right of withdrawal. Such a reservation is called a distance contract (Cabinet Regulations).
The Seller of the goods offered in this Online Store, on the one hand, hereinafter referred to as the Seller, and the person performing the Order, hereinafter called the Buyer, on the other hand, shall conclude the following Agreement:
The Seller undertakes to sell and deliver the Goods to the Buyer in accordance with the Buyer's order.
Delivery and payment arrangements
The buyer orders the goods through this website, indicating the type and quantity of the goods to be ordered. The Buyer has the opportunity to pay for the goods by using the payment tools embedded in the Internet shop or by paying the invoice corresponding to the order prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without signature.
The Seller shall ensure the delivery of the goods within 5 days after the receipt of the payment for the goods, with the delivery time agreed with the Buyer.
Right of withdrawal
The Buyer has the right to refuse the goods within 14 calendar days from the moment of receiving the Goods by sending the Seller a letter of refusal. The Seller shall send the letter of withdrawal to the Buyer by e-mail at the Buyer's request.
The Buyer is obliged to return the goods to the Seller within 7 days after sending the withdrawal letter. All expenses incurred in returning the product to the Seller shall be borne by the Buyer.
The buyer may not exercise the right of withdrawal if:
- the goods ordered cannot by their nature be returned, they are perishable or are quickly used;
- the ordered goods are made directly to the Buyer on individual order;
- the buyer has opened audio or video recordings or software packages.
Article 12 (6) of the Republic of Latvia Law on Consumer Protection states that "the consumer shall be responsible for maintaining the quality and safety of the product within the term of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer the right to refuse or withhold compensation in the event of damage to the product, inappropriate handling of the product during use, or failure to comply with the instructions if the original packaging of the product is lost or if its packaging is seriously damaged.
By entering the required information, drawing up an order, the Buyer confirms that he / she has read and agrees that the data provided by him / her is used to allow the Seller to accept the Buyer's order and to deliver the goods in accordance with the requirements of Latvian legislation. By entering the information, the Buyer agrees to receive notifications related to the processing of the Buyer's order.
1.1 These privacy rules (hereinafter referred to as "the Terms") regulate the basic principles and procedures of the internet shop tapelv.lv (hereinafter referred to as "the Seller"), which the client (hereinafter referred to as the "Buyer") shall observe.
1.2. Persons under the age of 18 may only purchase at the online store with the consent of their parents or guardian.
2. Terms of Registration:
2.1 tapelv.lv registration form includes complete, comprehensive and accurate information about the Buyer. If inaccurate, false or misleading information is provided in the registration form, the Seller has the right to cancel the Buyer's registration and delete the data, or restrict the Buyer's access to the tapelv.lv online store.
2.2 tapelv.lv online store collects and uses data of natural persons (name, address, phone number, e-mail address and other information included in the registration form of tapelv.lv) to:
a) process and approve the Buyer's order;
b) solving problems related to order or delivery;
c) fulfill other contractual obligations.
2.3 Personal data is managed by following security measures, protecting information from unauthorized destruction, disclosure to third parties or other illegal activities.
2.4 Other information that does not correspond to personal data, such as data related to the goods purchased by the Buyer, may be used by the Seller for statistical purposes. The data collection process does not reveal the identity of the buyer. The Seller reserves the right to use the statistical data as well as to transfer it to third parties.
3. Transfer of personal data to third parties:
3.1 tapelv.lv reserves the right to transfer information to third parties only from the purposes of paragraph 2.2 in paragraph 2.
3.2 tapelv.lv undertakes not to disclose your personal data to third parties without your consent, except under the conditions prescribed by law.
4. Changes or Updates to Personal Data:
4.1 The Buyer has the right to change and update the information provided in the registration form.
4.2 The Seller needs complete, detailed and up-to-date information about the Buyer to effectively perform his / her business.
5. Questions and Claims:
5.1 All information regarding the exchange of personal data must be submitted by e-mail: [email protected]
5.2 After receiving the notification, the Buyer will receive a reply in his / her e-mail.
6. Processing of personal data:
6.1. Under these terms, the Buyer agrees to the use of personal data.
7. Change of Terms:
8.2 Any discrepancies arising in the event of non-compliance with the law shall be settled by negotiation. In case of disagreement, disagreements shall be resolved according to the procedures specified in the laws of the Republic of Latvia.